Clarity Routing
Intake triage and routing accuracy - built for high-volume support and regulated environments.
Clarity Routing helps you assign incoming tickets/cases to the right queue, team, or category, fast and consistently.
- Measurable routing improvements (shadow mode first)
- Uses your historical labeled items as examples from your own environment
- Self-hostable for security and control
The problem
Manual triage is slow and inconsistent.
- Misroutes create rework and SLA breaches
- Specialists spend time sorting instead of resolving
- High-volume intake increases backlog pressure
Clarity focuses on time-to-first-assignment and routing accuracy, not chat, not automation suites.
How Clarity works
- You seed Clarity with historical tickets/cases labeled with final queue/team.
- For each new intake item, Clarity retrieves similar prior items within the same domain.
- Clarity classifies the new item using those examples as structured context.
- You get a routing decision with confidence and ranked alternatives.
Who it’s for
MSPs (ConnectWise-style streams)
- High volume intake and frequent reassignments
- Need faster routing without adding headcount
Government agencies
- Multi-queue intake with specialist review lanes
- Need safe, auditable improvements (shadow mode first)
Pilot offer (30-45 days)
A time-boxed pilot to confirm fit and quantify gains.
Typical scope
- 1 routing domain
- 20-200 categories
- 2k-25k historical labeled items
- 2-4 weeks shadow mode
Success metrics (pick 2-3)
- Top-1 routing accuracy
- Misroute / reassignment reduction
- % auto-routable above a confidence threshold
- Time-to-first-assignment reduction
Trust signals
- Self-hosted deployment (recommended for regulated environments)
- Data isolation by domain
- Provider failover chain and optional private endpoint
Get started
If you can export historical tickets/cases with a final queue/team label, we can quickly confirm fit and outline a shadow-mode pilot.